How to Request a Dazn Refund

How to Get a Refund on Dazn: A Step-by-step Guide

Are you having trouble watching your favorite sports events on DAZN? Do you feel like you’re being “guilty” of not enjoying the service as much as you thought you would? If so, you may be wondering if you can get a refund. In this article, we’ll guide you through the process of requesting a refund from DAZN and provide you with some helpful tips to ensure that your request is processed smoothly.

Preliminary Information: Before You Start

Before we dive into the steps required to get a refund on DAZN, it’s essential to know some preliminary information. As stated on DAZN’s website and in the AGCOM’s Deliberation 17/22, users who intend to request a refund must do so within 7 days of the calendar date when the event was scheduled to take place.

What Does This Mean For You?

In simple terms, if you’re experiencing problems with DAZN, such as slow internet speeds or poor connectivity, you can request a refund within 7 days of the event’s scheduled start time. To do this, you’ll need to provide evidence of the issue, which we’ll discuss in more detail below.

The Requirements For Requesting a Refund

To initiate the refund process, you’ll need to meet two essential conditions:

1. Proof of The Problem: You must have a screenshot of the speed test result during the event, using either the DAZN app or another reliable speed testing service.
2. Sufficient Information: The screenshot should be clear, readable, and contain the date and time it was taken.

Step-by-step Guide to Requesting a Refund on Dazn

Now that you know what’s required, let’s walk through the steps to request a refund on DAZN:

1. Go to The Dazn Website: Visit the official DAZN website and scroll down to the bottom of the page.
2. Click on The “Download Form” Link: Click on the link that says “Download form” to access the refund request form.
3. Fill Out The Form: Complete the form with all necessary details, including your name, surname, email address associated with your DAZN account, subscription information, and reason for requesting a refund.
4. Attach The Screenshot: Attach the screenshot of the speed test result to the form as evidence of the problem.

How to Fill Out The Refund Request Form

To fill out the form correctly:

1. Ensure that all fields are completed accurately.
2. Sign and date the document in the designated area.
3. Forward the completed form and attached screenshot via email to the address provided (richiestarimborsodazn@dazn.Com).
4. Alternatively, you can send the request to the PEC address: Rimborsidazn@legalmail.It.

What Happens Next?

Once your refund request is received by DAZN’s team, they will review your submission and respond accordingly. If your claim is approved, you’ll receive a link for a discount in bill or cross-refund to be applied to the next 25 days of your subscription.

Important Notes:

• The maximum amount that can be refunded is equivalent to the total monthly subscription fee (including any discounts or promotions).
• If DAZN does not acknowledge your refund request, you should contact their customer service for clarification.
• If it’s determined that the problems with viewing events are due to issues with your internet connection, you may need to troubleshoot and improve your connection before requesting a refund.

Conclusion

Requesting a refund on DAZN is a straightforward process if you follow these steps. Remember to provide sufficient evidence of the problem and ensure that all required information is accurate and complete. Good luck!